Report Abuse

Last updated: 1 October 2026

At KonectHosting, we take abuse seriously and work to keep our network safe for everyone. If you see spam, phishing, malware, or any other harmful activity coming from a website, server, or domain hosted with us, please let us know right away.

Email our abuse team at [abuse email]. Include as much detail as you can, such as the type of abuse, the URLs or IP addresses involved, and any evidence you have.

What You Can Report

  • Spam or unsolicited bulk email sent from our network
  • Phishing websites or fake login pages
  • Malware, viruses, or compromised websites
  • Hacking attempts, port scans, or attacks coming from our IP addresses
  • Fraud, scams, or impersonation
  • Illegal content or any other breach of our Acceptable Use Policy

Reporting copyright infringement? Please follow the steps in our DMCA Policy so we can act on your notice.

If you find content that sexually exploits children, report it to the National Center for Missing and Exploited Children at CyberTipline.org, and to us at [abuse email].

What to Include in Your Report

  • The type of abuse you are reporting
  • The URLs, domain names, or IP addresses involved
  • The date and time you saw the activity, with your time zone
  • Evidence, such as screenshots, full email headers for spam or phishing, or server logs for attacks
  • Your name and email address, so we can follow up with you

The more detail you share, the faster we can act.

How We Handle Reports

We Confirm We Received It

After you send a report, you will get an email from us confirming we have it.

We Review It Within [24] Hours

Our team starts reviewing every report within [24] hours. Urgent issues, such as active phishing or malware, are handled first.

We Investigate

We check the report against our systems and may contact you or the account holder for more information.

We Take Action

If the report is confirmed, we act quickly. Depending on the issue, that can include removing content, suspending the service, or cancelling the account, in line with our Acceptable Use Policy.

We Let You Know

Once the issue is resolved, we will email you to confirm that action has been taken. To protect our customers’ privacy, we may not be able to share every detail of what we did.