{"id":51364,"date":"2026-09-29T18:15:40","date_gmt":"2026-09-29T18:15:40","guid":{"rendered":"https:\/\/konecthosting.com\/staging\/?page_id=51364"},"modified":"2026-09-30T13:01:28","modified_gmt":"2026-09-30T13:01:28","slug":"acceptable-use-policy","status":"publish","type":"page","link":"https:\/\/konecthosting.com\/staging\/legal\/acceptable-use-policy\/","title":{"rendered":"Acceptable Use Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row gap=&#8221;0px&#8221; el_class=&#8221;legal-layout-row&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_raw_html 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width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<div id=\"kh-aup-page\" class=\"kh-aup-content\">\n<h1 style=\"font-size: 30px !important; line-height: 1.3 !important; text-transform: none !important; color: #1d2433 !important;\">Acceptable Use Policy<\/h1>\n<p class=\"legal-updated\">Last updated: 1 October 2026<\/p>\n<p>This Acceptable Use Policy (&#8220;Policy&#8221;) explains how you may and may not use KonectHosting services (&#8220;Services&#8221;). It keeps our network stable, secure, and fast for every customer. This Policy is part of our <a style=\"display: inline !important; color: #81da9e !important;\" href=\"..\/terms-of-service\/\">Terms of Service<\/a>, so please read it before using the Services. We may update it from time to time, and the date above shows the latest version.<\/p>\n<p><!-- ===================================== SECTION 1 ====================================== --><\/p>\n<h2>1. General Rules<\/h2>\n<h3>Keep It Legal<\/h3>\n<p>You may not use the Services to store, share, or promote anything that is illegal in the United States, in the country where you live, or in the places your website or service is aimed at. The internet crosses borders, so content that is legal where you are may still be illegal somewhere else. You are responsible for knowing the laws that apply to you.<\/p>\n<h3>Respect Intellectual Property<\/h3>\n<p>Only host content you own or have permission to use. You may not use the Services to share material that infringes anyone else&#8217;s copyright, trademark, patent, or other rights. If we receive a valid complaint about content on your account, we may remove it or disable access to it.<\/p>\n<h3>You Handle Your Own Disputes<\/h3>\n<p>If someone makes a claim about content on your website or server, it is up to you to resolve it. You agree to cover any costs, including legal fees, that KonectHosting faces because of a claim about your content.<\/p>\n<h3>Our Right to Investigate<\/h3>\n<p>If we suspect a breach of this Policy, fraud, or a security threat, we may look into the account involved. That can include reviewing billing records, account details, and content stored on our servers. We may remove or block content, and suspend or cancel Services, when we find a breach.<\/p>\n<h3>Prohibited Activities<\/h3>\n<p>The following are never allowed on our network:<\/p>\n<ul class=\"kh-aup-list\">\n<li>Hacking, phishing, malware, botnets, port scanning, or any attempt to break into systems you do not have permission to access<\/li>\n<li>Sending spam or running tools that support spamming<\/li>\n<li>Denial of service attacks or any activity meant to disrupt another network or service<\/li>\n<li>Collecting or sharing personal information without permission, or anything else that invades someone&#8217;s privacy<\/li>\n<li>Content that sexually exploits minors, promotes terrorism or violence, or supports illegal activity<\/li>\n<li>Fraud, scams, fake websites, or impersonating another person or business<\/li>\n<li>[Cryptocurrency mining on shared hosting plans]<\/li>\n<li>[Running public VPN or proxy services]<\/li>\n<\/ul>\n<p><!-- ===================================== SECTION 2 ====================================== --><\/p>\n<h2>2. Using Server Resources<\/h2>\n<h3>What Your Plan Includes<\/h3>\n<p>Each plan comes with a set amount of resources, such as CPU, memory, storage, and bandwidth, as listed on its product page. These resources are meant for running your websites, applications, and email within the scope of the plan you chose.<\/p>\n<h3>No Excessive Use<\/h3>\n<p>You may not use resources in a way that slows down or harms the server or other customers. That includes scripts, bots, or processes that create unusually high load. If we see this, we will usually contact you first and help you find a fix or a better plan. If the server is at risk, we may limit or pause the activity first and contact you right after.<\/p>\n<h3>Our Right to Set Limits<\/h3>\n<p>To protect server performance, we may set limits on things like email accounts, database size, mailbox size, inbox storage, and data transfer, especially for accounts that break this Policy.<\/p>\n<p><!-- ===================================== SECTION 3 ====================================== --><\/p>\n<h2>3. Shared Hosting Rules<\/h2>\n<p class=\"kh-aup-note\">Applies to Web Hosting, WordPress Hosting, and reseller hosting accounts, since these run on shared servers. VPS, Virtual Dedicated, Bare Metal, and Elastic Compute customers are covered by Sections 1 and 2.<\/p>\n<h3>Fair Use Limits<\/h3>\n<p>Shared servers work best when everyone uses them fairly. On shared plans, the following limits apply:<\/p>\n<ul class=\"kh-aup-list\">\n<li>Media files such as video, audio, and large image libraries should stay under [X GB] in total per account<\/li>\n<li>Each mailbox should stay under [X GB]<\/li>\n<li>Each database should stay under [X GB]<\/li>\n<li>Keep backups stored on your account to a minimum. We may remove old backups that take up too much space<\/li>\n<li>Files offered for download should be under [X GB] each. Larger files should be served through a content delivery network<\/li>\n<li>Our Services may not be used as offsite backup storage, file sync services, or file sharing and download sites<\/li>\n<li>For reseller accounts, total disk usage across all client accounts should stay under [X GB] unless your plan says otherwise<\/li>\n<\/ul>\n<h3>Adult Content<\/h3>\n<p>If you plan to host adult content of any kind, please contact us before you order. We will decide whether it is allowed based on the law, the server location, and where your audience is. Hosting adult content without approval may lead to suspension.<\/p>\n<h3>Regulated Industries<\/h3>\n<p>Businesses in regulated fields, such as finance, pharmaceuticals, gambling, or lotteries, may be asked to show that they are licensed to operate in the places they serve. If we cannot verify this, we may suspend or cancel the Services.<\/p>\n<h3>Mailbox Use<\/h3>\n<p>Email on shared plans is designed for normal day to day business communication. Mailboxes are for your own use and may not be resold or given to third parties unless you are on a reseller plan. To protect the server, we may limit how many emails an account can send, delay messages in a queue, or block sending if an account looks compromised or starts sending spam. We are not liable for losses caused by delayed or blocked email.<\/p>\n<h3>Files Must Be Linked to Your Website<\/h3>\n<p>Files on shared hosting should be part of a website on your account. Shared hosting is not general file storage. We may remove files that are not connected to a website, and you are responsible for keeping your own copies.<\/p>\n<h3>AI Generated Content<\/h3>\n<p>If you use your hosting to publish content made with AI tools, including chatbots and automated features, you are responsible for making sure that content is accurate, lawful, and does not break this Policy or anyone else&#8217;s rights.<\/p>\n<p><!-- ===================================== SECTION 4 ====================================== --><\/p>\n<h2>4. Email Rules<\/h2>\n<h3>Zero Tolerance for Spam<\/h3>\n<p>We do not allow spam or unsolicited bulk email. Accounts found sending spam may be suspended or cancelled without notice.<\/p>\n<h3>When You Send Email Through Our Services, You Agree To<\/h3>\n<ul class=\"kh-aup-list\">\n<li>Only send email to people who asked to receive it<\/li>\n<li>Include a clear way to unsubscribe in all marketing email, and honor unsubscribe requests quickly<\/li>\n<li>Never send threatening, abusive, or harassing messages<\/li>\n<li>Never use fake sender details or hide where an email came from<\/li>\n<li>Never send email bombs or large volumes meant to overload someone&#8217;s inbox<\/li>\n<li>Never use an email address you are not authorized to use<\/li>\n<li>Make sure any mail server you run on our network is secured and not open to relaying<\/li>\n<li>Follow email laws such as the CAN SPAM Act, along with the laws in the places you send email to<\/li>\n<\/ul>\n<p>You are responsible for your own sending reputation, and for any action that places KonectHosting in breach of email laws or blacklists.<\/p>\n<h3>AI in Email<\/h3>\n<p>You may not use AI tools with our Services to create or send email that is misleading, spammy, or harmful. Automated or AI written email must follow the same laws and rules as any other email.<\/p>\n<p><!-- ===================================== SECTION 5 ====================================== --><\/p>\n<h2>5. Reseller Accounts<\/h2>\n<p>Resellers are responsible for making sure their clients follow this Policy. If a client breaks it, we may take action on that client&#8217;s account, and in serious or repeated cases on the reseller account itself.<\/p>\n<p>If you suspend a client account, please note that suspended accounts may be removed after [60] days, and we do not keep copies once they are removed. Please talk to your clients before suspending their accounts so no data is lost by accident.<\/p>\n<p><!-- ===================================== SECTION 6 ====================================== --><\/p>\n<h2>6. Using AI Services<\/h2>\n<p>Some Services may include AI powered features, or you may run your own AI tools on our servers. When you do, you agree that:<\/p>\n<ul class=\"kh-aup-list\">\n<li>You are responsible for everything you enter into AI tools and everything they produce or do<\/li>\n<li>You will not use AI to do anything illegal, harmful, deceptive, or abusive<\/li>\n<li>Where AI results could seriously affect people, such as in medical, legal, financial, or safety matters, a person will review them before they are used<\/li>\n<li>You will not use AI to infringe intellectual property, invade privacy, or discriminate against anyone<\/li>\n<li>You will not try to copy, reverse engineer, or extract the models or data behind any AI Services we provide<\/li>\n<li>You will not try to bypass the safety features or usage limits of any AI Services<\/li>\n<li>You will not use AI to impersonate a person or business, or to mislead people about who they are dealing with<\/li>\n<\/ul>\n<p><!-- ===================================== SECTION 7 ====================================== --><\/p>\n<h2>7. How We Handle Violations<\/h2>\n<h3>If You Break This Policy<\/h3>\n<p>If we find a breach, we may take action right away. Depending on how serious it is, that can include removing content, limiting resources, suspending Services, or cancelling your account. Where we can, we will tell you what the problem is and give you a chance to fix it.<\/p>\n<h3>Time to Fix the Problem<\/h3>\n<p>For issues like going over fair use limits, we will usually give you [24 to 72] hours to resolve it before we suspend anything. In urgent cases, such as an active attack or a server at risk, we may suspend the Service first and contact you right after. If the problem is not fixed in the time given, we may take further steps, such as limiting mailbox size or suspending the Service until usage is back within limits.<\/p>\n<p><!-- ===================================== SECTION 8 ====================================== --><\/p>\n<h2>8. Indemnification<\/h2>\n<p>You agree to protect KonectHosting, its parent company, and their team members from any claims, losses, fines, or costs, including reasonable legal fees, that come from your breach of this Policy, your content, or the actions of your users or clients. This is in addition to the indemnification in our <a style=\"display: inline !important; color: #81da9e !important;\" href=\"..\/terms-of-service\/\">Terms of Service<\/a> and continues after your account is closed.<\/p>\n<p><!-- ===================================== SECTION 9 ====================================== --><\/p>\n<h2>9. Changes to This Policy<\/h2>\n<p>We may update this Policy from time to time. We will make reasonable efforts to let you know about important changes, but please check this page regularly. Continuing to use the Services after a change means you accept the updated Policy.<\/p>\n<p><!-- ===================================== CONTACT INFORMATION ====================================== --><\/p>\n<p class=\"kh-aup-contact\">Questions about this Policy? Contact our support team or email [abuse or support email]. To report abuse coming from our network, email [abuse email].<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column][\/vc_column][vc_column][\/vc_column][vc_column][\/vc_column][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row gap=&#8221;0px&#8221; el_class=&#8221;legal-layout-row&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_raw_html 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width=&#8221;3\/4&#8243;][vc_column_text] Acceptable Use Policy Last updated: 1 October 2026 This Acceptable Use Policy (&#8220;Policy&#8221;) explains how you may and may not use KonectHosting services (&#8220;Services&#8221;). It keeps our network stable, secure, and fast for every customer. This Policy is part of our Terms of Service, so please read it before [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":51694,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-51364","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/konecthosting.com\/staging\/wp-json\/wp\/v2\/pages\/51364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/konecthosting.com\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/konecthosting.com\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/konecthosting.com\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/konecthosting.com\/staging\/wp-json\/wp\/v2\/comments?post=51364"}],"version-history":[{"count":10,"href":"https:\/\/konecthosting.com\/staging\/wp-json\/wp\/v2\/pages\/51364\/revisions"}],"predecessor-version":[{"id":51579,"href":"https:\/\/konecthosting.com\/staging\/wp-json\/wp\/v2\/pages\/51364\/revisions\/51579"}],"up":[{"embeddable":true,"href":"https:\/\/konecthosting.com\/staging\/wp-json\/wp\/v2\/pages\/51694"}],"wp:attachment":[{"href":"https:\/\/konecthosting.com\/staging\/wp-json\/wp\/v2\/media?parent=51364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}