{"id":51487,"date":"2026-09-30T10:33:57","date_gmt":"2026-09-30T10:33:57","guid":{"rendered":"https:\/\/konecthosting.com\/staging\/?page_id=51487"},"modified":"2026-09-30T13:02:57","modified_gmt":"2026-09-30T13:02:57","slug":"refund-billing-policy","status":"publish","type":"page","link":"https:\/\/konecthosting.com\/staging\/legal\/refund-billing-policy\/","title":{"rendered":"Refund Billing Policy"},"content":{"rendered":"

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Refund and Billing Policy<\/h1>\n

Last updated: 1 October 2026<\/p>\n

<\/p>\n

1. About This Policy<\/h2>\n

This Refund and Billing Policy explains how KonectHosting, a brand operated by Konect Hosting (“KonectHosting”, “we”, “us”, or “our”), bills for its Services, how renewals and refunds work, and how to raise a billing question. This Policy is part of our Terms of Service<\/a>. Any term not defined here has the meaning given in the Terms of Service.<\/p>\n

<\/p>\n

2. Automatic Renewal<\/h2>\n

Hosting and Server Plans<\/h3>\n

All hosting and server plans renew automatically at the end of each billing term, so your websites and services keep running without interruption. Your renewal date is shown at checkout and in the Services section of your account. We send an invoice by email before each renewal showing the term and the renewal price. If you do not want a Service to renew, cancel it from your account before the renewal date.<\/p>\n

Domain Names<\/h3>\n

Domain names renew automatically [5] days before their expiry date. Some domain extensions must be renewed earlier than others, based on the rules of their registry. If your saved payment method cannot be charged automatically, you will need to pay the renewal invoice manually before the due date, or the domain may expire. To stop a domain from renewing, cancel it more than [5] days before its expiry date.<\/p>\n

Due Date<\/h3>\n

The due date for a renewal is the renewal date of the Service.<\/p>\n

Unpaid Renewals<\/h3>\n

If a renewal invoice is not paid, the Service may be suspended. To reactivate a suspended Service, all overdue invoices on the account must be paid. Services left unpaid for more than [30] days may be cancelled, and their data may be permanently deleted after that.<\/p>\n

<\/p>\n

3. Paying for Your Services<\/h2>\n

Your Responsibility for Payment<\/h3>\n

You are responsible for all fees for the Services on your account. Your first invoice is created when you place your order. Renewal invoices are created [14] days before the renewal date and, if you have an automatic payment method saved, charged [3] days before the renewal date. New orders that are not paid within [7] days are cancelled.<\/p>\n

If fees remain unpaid, we may pass the balance to a collection agency. You agree to cover the reasonable costs of collecting unpaid amounts, including legal fees where allowed by law.<\/p>\n

Price Changes<\/h3>\n

We may change our plans and prices from time to time. Price changes never apply in the middle of a term you have already paid for. Any new price applies from your next renewal, and it will be shown on the renewal invoice we send you before the due date. If you do not want to renew at the new price, cancel before the renewal date.<\/p>\n

You can change to a different plan at any time. Invoices that have already been paid cannot be changed, but our billing team can adjust your plan and future invoices.<\/p>\n

Major Changes During a Term<\/h3>\n

If a major change to our business or our suppliers means we need to change a Service during your term, we will tell you in advance and explain the change. You will then have [30] days to either accept the change or cancel the Service. If you cancel for this reason, you will receive a refund for the unused part of your term.<\/p>\n

<\/p>\n

4. Refunds<\/h2>\n

Money Back Guarantee<\/h3>\n

[New hosting plans come with a 30 day money back guarantee. If you are not happy within the first 30 days, you can cancel and request a full refund of the hosting fee.] The money back guarantee applies to [the first purchase of each eligible plan] and does not apply to renewals.<\/p>\n

What Cannot Be Refunded<\/h3>\n