{"id":51501,"date":"2026-09-30T10:40:34","date_gmt":"2026-09-30T10:40:34","guid":{"rendered":"https:\/\/konecthosting.com\/staging\/?page_id=51501"},"modified":"2026-09-30T13:02:42","modified_gmt":"2026-09-30T13:02:42","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/konecthosting.com\/staging\/legal\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

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\n

Privacy Policy<\/h1>\n

Last updated: 1 October 2026<\/p>\n

This Privacy Policy explains how KonectHosting, a brand operated by Konect Hosting (“KonectHosting”, “we”, “us”, or “our”), collects, uses, shares, and protects your personal information when you visit our website, create an account, or use our hosting, server, domain, and SSL services (“Services”). KonectHosting is part of Retail Marketing Solutions and the Konect360 family of services.<\/p>\n

This Policy is part of our Terms of Service<\/a>. Part A applies to all visitors and customers. Part B explains the additional rights you have if you are in the European Economic Area or the United Kingdom.<\/p>\n

<\/p>\n

Part A: All Users and United States Residents<\/a>|<\/span>Part B: EEA and UK Residents<\/a><\/p>\n

<\/p>\n

Part A: All Users and United States Residents<\/h2>\n

1. Who This Policy Covers<\/h3>\n

This Policy covers personal information we collect about website visitors, customers, resellers, and anyone who contacts us. It does not cover the content you host on our servers, such as your website files, databases, or email. You control that content. If it includes personal information about your own visitors or customers, you are responsible for handling it lawfully and for having your own privacy policy.<\/p>\n

2. Information We Collect<\/h3>\n

We collect information in three ways: when you give it to us, automatically when you use our website or Services, and from trusted partners.<\/p>\n

Account and Contact Information:<\/strong> Your name, business name, email address, phone number, billing address, and login details.<\/p>\n

Billing Information:<\/strong> Payment details are handled by our payment processors. We do not store full card numbers on our servers. We keep records of your invoices, payments, and billing history.<\/p>\n

Domain Registration Information:<\/strong> The registrant, admin, and technical contact details required to register a domain. Registration rules require us to share this with our registrar partner and the domain registry.<\/p>\n

Support and Communication:<\/strong> Messages, tickets, chat logs, and call notes when you contact our team.<\/p>\n

Technical and Usage Information:<\/strong> IP address, browser and device type, pages visited, referring website, and how you use our website and control panel. We also keep server logs needed to run and secure the Services.<\/p>\n

Verification Information:<\/strong> If we need to confirm your identity or prevent fraud, we may ask for additional details or documents.<\/p>\n

Reseller Program Information:<\/strong> Details you share in your application, such as business information and expected sales.<\/p>\n

3. How We Use Your Information<\/h3>\n
    \n
  • To create and manage your account and provide the Services you order<\/li>\n
  • To process payments, send invoices, and handle renewals<\/li>\n
  • To register and manage domains and SSL certificates<\/li>\n
  • To give you support, including migrations and troubleshooting<\/li>\n
  • To keep our network, your account, and other customers safe, and to prevent fraud and abuse<\/li>\n
  • To send service notices, such as maintenance alerts, renewal reminders, and security updates<\/li>\n
  • To send marketing email, only where allowed, with an easy way to unsubscribe<\/li>\n
  • To improve our website and Services and understand how they are used<\/li>\n
  • To meet our legal obligations and enforce our Terms of Service<\/li>\n<\/ul>\n

    4. How We Share Your Information<\/h3>\n

    We do not sell your personal information. We only share it when needed to run our business or when the law requires it:<\/p>\n

    Service Providers:<\/strong> Trusted companies that help us run the Services, such as data center and infrastructure partners, payment processors, email delivery, support, and analytics tools. They may only use your information to provide their service to us.<\/p>\n

    Domain Registrar and Registries:<\/strong> Required for domain registration and renewals.<\/p>\n

    Certificate Authorities:<\/strong> Required to validate and issue SSL certificates.<\/p>\n

    Resellers:<\/strong> If you buy through a KonectHosting reseller, they can see your account details for the services they manage for you.<\/p>\n

    Our Company Group:<\/strong> Retail Marketing Solutions and Konect360, where needed to provide or support the Services.<\/p>\n

    Legal Reasons:<\/strong> When required by law, a court order, or a valid request from authorities, or to protect our rights, customers, or network.<\/p>\n

    Business Changes:<\/strong> If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that deal.<\/p>\n

    5. Cookies and Tracking<\/h3>\n

    We use cookies and similar tools to keep you logged in, remember your settings, understand how our website is used, and measure our marketing. You can manage cookies through your browser settings or our cookie banner. Blocking some cookies may affect how the website works.<\/p>\n

    We currently use: [LIST OF ANALYTICS, ADVERTISING, AND CHAT TOOLS].<\/p>\n

    6. How Long We Keep Information<\/h3>\n

    We keep personal information for as long as your account is active and as long as needed afterward to meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. Billing records are kept for [7] years. Support records are kept for [3] years. When information is no longer needed, we delete it or make it anonymous.<\/p>\n

    7. How We Protect Your Information<\/h3>\n

    We use technical and organizational safeguards to protect your information, including encryption in transit, access controls, security monitoring, and limiting access to team members who need it. No system is completely secure, so please use a strong password and keep your login details private.<\/p>\n

    8. Where Your Information Is Stored<\/h3>\n

    Our servers are located in Washington, D.C., United States. Some of our service providers may process information in other countries. When they do, we take steps to make sure your information stays protected.<\/p>\n

    9. Your Choices<\/h3>\n
      \n
    • Update your account details at any time from your account area<\/li>\n
    • Unsubscribe from marketing email using the link in any marketing message. Service notices will still be sent while you have an active account<\/li>\n
    • Manage cookies in your browser or through our cookie banner<\/li>\n
    • Ask us to access, correct, or delete your information by contacting us using the details below<\/li>\n<\/ul>\n

      10. State Privacy Rights<\/h3>\n

      Depending on the state you live in, including California, you may have the right to:<\/p>\n

        \n
      • Know what personal information we collect, use, and share about you<\/li>\n
      • Get a copy of your personal information<\/li>\n
      • Correct information that is wrong<\/li>\n
      • Ask us to delete your personal information, subject to legal exceptions<\/li>\n
      • Opt out of the sale or sharing of your personal information for targeted advertising. We do not sell personal information<\/li>\n
      • Not be treated differently for using any of these rights<\/li>\n<\/ul>\n

        To make a request, email [privacy email]. We will verify your identity before acting on it, and we will respond within the time the law requires. You may also use an authorized agent to make a request for you.<\/p>\n

        11. Health Information<\/h3>\n

        Our Services are not designed for storing protected health information under HIPAA, and we do not sign business associate agreements. Please do not use the Services to store this type of information.<\/p>\n

        12. Testimonials and Reviews<\/h3>\n

        If you share a testimonial or review with us, we may publish it on our website with your name, business name, or photo, but only with your permission. You can ask us to remove it at any time.<\/p>\n

        13. Children<\/h3>\n

        Our Services are not meant for anyone under [18]. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.<\/p>\n

        14. Changes to This Policy<\/h3>\n

        We may update this Policy from time to time. If we make an important change, we will let you know by email or through your account before it takes effect. The date at the top of this page shows the latest version.<\/p>\n

        <\/p>\n

        Part B: EEA and UK Residents<\/h2>\n

        If you are in the European Economic Area or the United Kingdom, the General Data Protection Regulation (“GDPR”) and the UK GDPR give you extra rights. This part explains them and applies in addition to Part A.<\/p>\n

        1. Data Controller<\/h3>\n

        The data controller responsible for your personal information is Konect Hosting, 1920 Scheel Street, Belleville, IL 62221, USA. You can contact us about privacy at [privacy email].<\/p>\n

        [EU and UK representative details, if required]<\/p>\n

        2. Legal Basis for Using Your Information<\/h3>\n

        To Provide the Services:<\/strong> Using your information is necessary to perform our contract with you, such as setting up your account, billing, and support.<\/p>\n

        Legal Obligations:<\/strong> We use some information to meet legal duties, such as tax records and responding to lawful requests.<\/p>\n

        Legitimate Interests:<\/strong> We use some information to run and improve our business, keep our network secure, and prevent fraud, as long as your rights do not outweigh these interests.<\/p>\n

        Consent:<\/strong> We rely on your consent for marketing cookies and certain marketing email. You can withdraw consent at any time.<\/p>\n

        3. Your Rights<\/h3>\n
          \n
        • Access the personal information we hold about you<\/li>\n
        • Correct information that is wrong or incomplete<\/li>\n
        • Delete your information when there is no longer a reason to keep it<\/li>\n
        • Restrict how we use your information in certain cases<\/li>\n
        • Get your information in a portable format<\/li>\n
        • Object to how we use your information, including for direct marketing<\/li>\n
        • Withdraw consent at any time, without affecting earlier use<\/li>\n
        • Complain to your local data protection authority, or in the UK, the Information Commissioner’s Office<\/li>\n<\/ul>\n

          To use any of these rights, email [privacy email]. We will reply within one month.<\/p>\n

          4. International Transfers<\/h3>\n

          Our servers are in the United States. When we transfer your information outside the EEA or the UK, we use approved safeguards, such as the Standard Contractual Clauses from the European Commission and the UK International Data Transfer Addendum, to keep it protected.<\/p>\n

          5. Cookies and Consent<\/h3>\n

          For visitors in the EEA and UK, we only set analytics and marketing cookies after you agree through our cookie banner. Cookies needed for the website to work are always on.<\/p>\n

          6. Tools and Service Providers We Use<\/h3>\n

          Below are the main third party tools that may process your personal information when you use our website or Services:<\/p>\n

          Analytics:<\/strong> [Analytics tool name and purpose]<\/p>\n

          Advertising:<\/strong> [Advertising and remarketing tools]<\/p>\n

          Email:<\/strong> [Email marketing and delivery tool]<\/p>\n

          Live Chat and Support:<\/strong> [Support and chat platform]<\/p>\n

          Payments:<\/strong> [Payment processors]<\/p>\n

          <\/p>\n

          \n

          Contact Us About Privacy<\/h2>\n

          If you have questions about this Policy or how we handle your information, contact us at:<\/p>\n

          Company:<\/strong> Konect Hosting<\/p>\n

          Address:<\/strong> 1920 Scheel Street, Belleville, IL 62221, USA<\/p>\n

          Email:<\/strong> [privacy email]<\/p>\n<\/div>\n<\/div>\n

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